Dil Say Pakistan- Celebrating Independence Day! At c2o, Independence Day is not just a date on the calendar—it is a celebration of our beloved Pakistan! This year, we decided to turn our entire office into a sea of green to show our love for our country. From the...
Mango Mela 2024 at c2o What happens when you mix the king of fruits with a bunch of fun-loving people? You get Mango Mela 2024 at c2o, of course! We went all out to celebrate the juicy goodness of mangoes with an immersive event that turned our office into a mango...
Discover The Best Call Centre Software For Small Business Success In 2024 Call centre software is a type of technology that helps businesses manage their customer service and support calls. It is used by call centres, which are special departments or companies that...
Advantages of an out of hours call answering service An out of hours call answering service is a service that answers phone calls for a business when it is closed. This includes times like evenings, nights, weekends, and holidays. When your business is not open, these...
How is ai simiplifying daily tasks? What is AI? AI is short for artificial intelligence. It is more like a smart computer programme. It learns from data and makes decisions on its own. You can think of it as a digital brain that never sleeps and always learns and...
The impact of employee burnout Every day, many employees face burnout, feeling drained and exhausted by their work. It makes even simple tasks feel overwhelming and difficult. They struggle to concentrate and find it hard to stay motivated. The employees often feel...
Life Of A Customer Service Representative On Eid At c2o As Adil woke up to the gentle melody of birds chirping outside his window, he could feel the excitement bubbling within him. Eid morning had finally arrived, and he hurriedly prepared himself for the special...
How 5G Will Impact the Future of Customer Service 5G is the fifth generation of wireless technology. It is like the internet but faster and more powerful. Before 5G, we had 4G, 3G, and so on. Each new generation brings better speeds and more capabilities. 5G promises...
The Power of Inclusion: Celebrating Women in the Workplace at c2o In today’s world, workplaces are changing, and so is how we think about including everyone, especially women. Inclusion means making a workplace where everyone feels respected, valued, and can...
World Cancer Day World Cancer Day is an annual event celebrated on February 4th worldwide. Its main aim is to increase awareness about cancer, prevention and show support for those affected by it. This day is important because it brings people together globally to...
Contact centres vs call centres: what’s the difference? In today’s fast-paced digital age, businesses need to maintain a robust and efficient customer service system. Two primary options for achieving this are contact centers and call centers. These two customer...
What are inbound call centre services ? Welcome to the world of inbound call centres, where business meets communication in a dance of efficiency and ease. Ever wondered how companies handle your calls so smoothly? That’s the magic of inbound call centres. Think...
How to outsource customer service in 2023 In the fast-paced world we live in, providing great customer service is crucial for businesses. To keep up with the demands of 2023, many companies are thinking about outsourcing their customer service. In this article, we...
7 ways payroll outsourcing can help your accounting firm You have got a business to run, right? And part of that means paying your hardworking employees on time. Now, handling payroll isn’t just about handing out paychecks. It includes many complex tasks, such...
Inbound and outbound sales outsourcing trends In today’s fast-paced business world, it’s tougher than ever to outshine your competition. Companies want to find smart ways to earn more money, attract more customers, and make those customers very happy. This...
Pakistan’s Top Outsourcing Partner – c2o In the world of business, juggling multiple tasks can often feel like standing on a tightrope while juggling flaming torches. It is a tricky balancing act that can lead to exhaustion and hinder growth. This is where...
What is great customer service in a call centre In today’s fast-paced world, where businesses cater to a global audience, effective communication plays a pivotal role in ensuring customer satisfaction. One of the primary channels for this communication is a call...
Top 10 Inbound Marketing Tips In 2023 Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that...
Why Customer Experience Is Key to Scaling Revenue Growth Customer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and...
Advantages of Business Process Outsourcing Business process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced solution can include accounting, digital...
What Is Call Quality Monitoring? Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them...
5 Ways To Improve Your Inbound Call Process If your business receives a high number of calls then an inbound call Process is the need of the hour for your company. Not having an inbound call strategy for handling inbound calls can have a negative impact on your...
All You Need To Know About Digital Marketing Agency Services Digital marketing is essential for the success of any kind of business, the size is irrelevant. Research shows that half of all web traffic comes from mobile devices- making it clear that digital marketing...
Inbound Call Handling Services UK Outsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call-handling services have witnessed...
Is Your Company Customer Obsessed The word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their...
Top 10 Video Marketing Blogs With thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? Video marketing blogs provide digital marketing agencies with insights into the...
What Is Business Process Outsourcing? What Does It Mean? Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to outsource mainly but things have changed over the past...
B2B Marketing Trends That Will Grow Your Business Over the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent...
The Future of BPO Companies The future of BPO companies– The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing....
Top 7 Inbound Call Service Provider What Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of...
