Advantages of Business Process Outsourcing Business process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced solution can include accounting, digital...
What Is Call Monitoring? Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further....
Inbound Call Handling Services UK Outsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call-handling services have witnessed...
Is Your Company Customer Obsessed The word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their...
What Is Business Process Outsourcing? What Does It Mean? Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to outsource mainly but things have changed over the past...
The Future of BPO Companies The future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing....
Top 7 Inbound Call Service Provider What Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of...
