We Are Customer Obsessed And Result Oriented

We create smiles. We offer solutions. We guarantee your success. We help you level up your customer experience game by creating experiences that your customers actually appreciate and keep coming back for.

We believe that true customer loyalty can’t be bought – but it can be achieved through an incredible customer experience.

Reason For Choosing Us

Simple Onboarding Process, Talent Hub, Quality Control and Feedback

OUR SIMPLE ONBOARDING PROCESS

At c2o, we firmly believe that our onboarding process is interactive and personalised. Our agents are highly valued and we understand the importance of their job as they are the ones who interact one-on-one with your customers.

OUR WORLD CLASS TALENT HUB

To put it simply, c2o employees are dynamic and service driven. They pull together and react at lightning speed in an ever changing environment to manage all unexpected disruptions and challenges. We’re a company powered by our people—all dedicated to helping our clients and solving problems, and all unique and utterly, incredibly great. 

OUR QUALITY CONTROL AND FEED BACK

Our quality assurance department is second to none –with an established quality management programme that ensures our client‘s success. We have developed our call centre quality monitoring and management systems after years of research and analysis of call centre processes.

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience 

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.