Digital
Marketing

 Human
Resource

SEO
Service

Bookkeeping
Service

Inbound
Contact Centre
SEO
Service
Bookkeeping
Service
Chat
Support
Digital
Marketing
Human
Resource
Virtual
Assistance

Inbound Contact Centre

If you want happy clients and better results then c2o is the partner you can rely upon for outsourced customer service the UK. Our inbound contact center services allow you to build long-term relationships with your customers. c2o inbound contact centre services offer seamless customer service while taking the burden off your in-house team.

Inbound call centre services outsourcing can increase customer retention and lead generation which can, in turn, boost your profit. c2o is one of the leading call centre services UK that specialise in inbound call centre solutions. Inbound call center projects outsourcing supports growing small businesses. Outsource inbound call center enhances customer experience instead of an IVR as agents can handle clients at that very moment.

Why OPT For Inbound Customer Service Outsourcing

Real conversations deliver better results. For better call centre services our dedicated team of agents is available 24/7. Our dedicated team of customer services representatives is here to provide real-time assistance. Let us handle your calls and never miss an opportunity or call.

  • Want To Focus on Core Projects?
  • Enhance customer interactions
  • Want to ease Off Onboarding Process?
  • customer support services

We promote customized interactions every step of the way. Using the best technology, we have the right person, on the right seat. Outsourced contact centre services to transform your customer experience.

 

Reasons Why Your Brand Needs An Inbound Call Centre

  • You will never miss an opportunity. We promise to be there for each customer of yours
  • Manage your calls Busy schedule? Important meetings? We have got you covered.
  • Customized Plan We understand that no two businesses are the same and so your call flow is tailor-made for you
  • CRM Integration We integrate with your system and recognize each of your callers.

Why Choose c2o For Inbound Call Centre Services

  • Our agents specialize in customer query and complain handling.
  • By outsourcing your inbound calls to us, we can help you save money
  • You no longer need to train your agents – let us train and get them onboard.
  • Your brand’s reputation becomes our reputation so you no longer have to worry about customer loyalty and satisfaction.

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience 

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.