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Dental Phone Answering

Relaible Dental Office Answering Services UK

Did you know that there are 42,066 dentists in the UK alone? It is not an easy task to run a dental office and the last thing one needs to worry about Dental phone answering services since your prime focus is on the patients.

So how do people manage their phone answering at dental clinics? They use dental answering services to run their call operations.

 

Dental Office Phone Answering Service UK 

A dentist specializes in providing dental treatment services to people. If a dentist starts playing the role of a customer service representative, chances are things will get sour.

Hiring employees designated to answering calls is also inconvenient when it comes to budget.

At the same time, you cannot ignore incoming calls as such an action will question your reliability and give a bad name to your dental service.

Ignoring calls will also lose potential patients as they might choose to go elsewhere for treatment.

This will be terrible for your practice and incredible for your competitors. So how can you possibly give a 10/10 customer care experience to your patients while you focus on your dental practice? Dental answering service is the answer!

 

Benefits of Answering Services For Dentists

Is this all too alien for you? In this article, we will talk about 5 main benefits of dental answering services and ways to know if it’s the right choice for your practice:

 

Focus On Your Patients

We don’t think there is a dentist oud there who wants to spend his/her time taking calls. While talking calls is important for getting new patients and keeping the old ones, multi-tasking will Influence your efficiency negatively.

 

Improved Reputation

Dental answering services save time and are super convenient, this will help improve your overall customer experience.

Our Dental Phone Answering services are hassle free and offer great results by never missing a call. The wait time is short since the call is redirected to the agent.

Now imagine If you were to answer each call yourself, you wouldn’t be able to deal with appointments, queries and a busy schedule of root canals.

So to improve your impression and customer experience, it is essential for you to invest in a good dental answering service and get the burden off your shoulders.

Seamless Process

Investing in a good answering service will let you focus as a dentist instead of having to worry about the phone ringing.  

Whenever a patient will call your office, an agent will answer right away. The wait time will be short so your patients won’t have to wait for several minutes in order to get connected to an agent.

This way you’ll be able to more attentive and caring towards your patients on hand rather than running to the phone each time the bell rings- resulting in increased patient satisfaction!

 

Cost Effective

Most dental offices hire a receptionist or two to answer calls. Is that a good idea?

During a dry spell, you end up paying salaries for your front desk staff for sitting all day whereas if you happen to have a high volume of calls then two people will not be able to handle it.

Running a dental practice is hard enough and the last thing you want is for your money to go to waste.

Investing in a dental answering service can help you big time. Of course, dental answering services aren’t for free but you will be cutting back on your cost for sure.

How?

Well you will not need to provide a dental answering service worker with a salary. Your business will pay per minute and you get to choose the hours of your choice.

 

Improved Office Staff Productivity

An answering service for medical dental offices can increase staff productivity.

When your staff has to worry about keeping clients happy by answering the phone, scheduling appointments, changing appointment settings and answering a high volume of inbound calls around the clock, they are not able to focus on their core tasks.

This leads to decreased efficiency and less time spent on patient care at the clinic.

An effective dentist phone answering service can reduce the burden of your staff, allowing them to focus on their work and excel. A dentist answering service can cover calls during lunch breaks and conferences.

 

c2o- Call Answer Service

We provide a number of call center services that include inbound call handling, phone answering, digital marketing and virtual assistance in UK that can help fill gaps in knowledge and resources that you need for executing and reaching set goals at your dental office.

c2o has a team of highly professional individuals who start with a necessary objective overview of your business’s situation to provide tailored solutions using their expertise, resulting in time and money saved. Our aim is to ensure that your practice is on the path to success by providing a world class customer experience to your patients.

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.