inbound-marketing example

How AI is changing the call centre industry

by  | February 15, 2024 

Artificial Intelligence (AI) is a fancy way of saying “smart computer stuff.” It is about teaching computers to perform tasks that normally require human intelligence like understanding language and patterns. Imagine your brain as a computer…

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A Guide to eCommerce Customer Service Outsourcing in 2024

by  | February 15, 2024 

E-commerce outsourcing is when a company hires another company to handle certain tasks related to their online store. Instead of doing all the tasks themselves, they give some tasks to another company….

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World Cancer Day

by  | February 02, 2024 

World Cancer Day is an annual event celebrated on February 4th worldwide. Its main aim is to increase awareness about cancer, prevention and show support for those affected by it. This day is important because it brings people together globally to unite against cancer….

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Why is customer retention important?

by  | February 01, 2024 

Customer retention is a fundamental aspect of any successful business strategy. Getting new customers is important, but keeping loyal customers is even more crucial in a competitive market…

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Role of google gemini in bpos

by  | January 29, 2024 

In the world of Business Process Outsourcing (BPO), Google Gemini plays a crucial role in making things smoother and more efficient. Imagine Gemini as a helpful assistant for BPOs, making tasks easier and faster… 

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Call Center Trends 2024

by  | January 12, 2024 

Do you remember when it was difficult to call a company? You had to press the correct button to speak with a real person. Welcome to the evolution of call centers – we have experienced quite a ride!. Back in the day, call centers were like a digital maze. Fast forward to today, and call centers have transformed into ..

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A guide to hr outsourcing for small business

by  | January 03, 2024 

In the intricate dance of small business management, juggling numerous tasks is a daily feat. HR is vital for a business’s well-being and growth, consuming a lot of time and attention. Enter the game-changer: HR outsourcing. This guide helps small businesses easily understand and navigate HR outsourcing

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10 customer service skills for success in any job

by  | January 03, 2024 

Have you ever thought about what sets apart those who effortlessly excel at their jobs? Well, it is not about having a fancy title or knowing all the jargon. It is about connecting with people. And here’s the secret – these skills aren’t just for the folks dealing with customers directly.

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Contact centres vs call centres: what’s the difference?

by  | November 20, 2023 

In today’s fast-paced digital age, businesses need to maintain a robust and efficient customer service system. Two primary options for achieving this are contact centers and call centers. These two customer support solutions have distinct features, benefits, and drawbacks. 

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7 ways payroll outsourcing can help your accounting firm

by  | November 03, 2023 

You have got a business to run, right? And part of that means paying your hardworking employees on time. Now, handling payroll isn’t just about handing out paychecks. It includes many complex tasks, such as calculating pay, subtracting taxes, and ensuring compliance with regulations

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Call centre automation

by  | December 13, 2023 

In the fast-paced world of customer service, call centres play a crucial role in connecting businesses with their customers. Traditional call handling methods can cause problems like long waits and errors. Call centre automation can transform the way we manage customer inquiries.

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What are inbound call centre services ?

by  | November 20, 2023 

Welcome to the world of inbound call centres, where business meets communication in a dance of efficiency and ease. Ever wondered how companies handle your calls so smoothly? That’s the magic of inbound call centres.Think of them as the friendly guides in the vast realm of customer service, 

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Inbound and outbound sales outsourcing trends

by  | October 12, 2023

In today’s fast-paced business world, it’s tougher than ever to outshine your competition. Companies want to find smart ways to earn more money, attract more customers, and make those customers very happy. This is where inbound and outbound sales outsourcing comes in. 

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Family christmas party ideas

by  | December 04, 2023 

The holiday season is right here and the best way to celebrate it is by throwing an amazing Christmas Party. From cozy gatherings to lively extravaganzas, there are countless ways to make your Christmas celebration uniquely magical. Let’s explore different types of Christmas parties that cater

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How to practice self-care during Christmas

by  | December 04, 2023 

Christmas is the season of twinkling lights, festive decorations, and the sweet aroma of gingerbread cookies filling the air. As we get busy celebrating with friends and family, it is easy to get caught up in the hustle and bustle of holiday preparations. 

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How to outsource customer service in 2023

by  |November 03, 2023

In the fast-paced world we live in, providing excellent customer service is crucial for businesses. To keep up with the demands of 2023, many companies are thinking about outsourcing their customer service. In this article, we will delve into what outsourcing customer service means, 

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Pakistan’s Top Outsourcing Partner – c2o

by  | October 06, 2023

In the world of business, juggling multiple tasks can often feel like standing on a tightrope while juggling flaming torches. It is a tricky balancing act that can lead to exhaustion and hinder growth. This is where c2o, Pakistan’s premier outsourcing partner steps in as your trusted ally. 

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Why Your Business Needs a Modern and Responsive Website

by  | March 17, 2023

In today’s digital landscape, having a modern and responsive website is essential for businesses of all sizes and industries. A website is often the first point of contact between a business and its potential customers, and it can greatly influence their decision to engage with the business or not. Here are some reasons why.

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Inbound Call Process - 5 Ways To Handle Your Calls

by  | Sep 23, 2022

Inbound Call Process- 5 Ways To Handle Your CallsIf your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the waiting time increases, agents are not capable of..

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What is great customer service in a call centre

by  | October 04, 2023

In today’s fast-paced world, where businesses cater to a global audience, effective communication plays a pivotal role in ensuring customer satisfaction. One of the primary channels for this communication is a call centre.  A call centre is a hub where trained professionals handle incoming and outgoing customer inquiries & complaints

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Inbound Marketing Tips

by  | Dec 22, 2022

Top 10 Inbound Marketing Tips In 2023Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that satiates your audience. Let me tell you about the most popular Inbound Marketing tips in 2023 that actually works.

Top 5 advantages of business process outsourcing

Advantages of Business Process Outsourcing

by  | Sep 23, 2022

Advantages of Business Process OutsourcingBusiness process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced sol can include accounting, marketing, data recording, social media marketing, customer..

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The Top Web Development Trends You Need to Know in 2023

by | July 04, 2023

As the digital landscape continues to evolve, staying up to date with the latest web development trends is essential for businesses aiming to stay competitive. In 2023, we anticipate significant advancements in website development, web application development, UI/UX, responsiveness, and their impact on business growth…

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Digital Currency: The Future of Your Money

by Ahmad Osama | April 06, 2023

In recent years, digital currencies have gained a lot of attention and become a hot topic in the world of finance. With more and more people looking for alternative ways to store and transfer value, digital currencies have become an attractive option for many. In this article, we will explore what digital currency …

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How To Improve Customer Experience

by  | Dec 22, 2022

Why Customer Experience Is Key to Scaling Revenue GrowthCustomer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and customer experience. You might think that both mean the same thing but that is..

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What is Call Monitoring?

by  | Sep 23, 2022

What Is Call Monitoring?Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further. Trained agents are essential for a successful customer strategy and to maintain a high standard, the agents must get the correct..

Top 5 advantages of business process outsourcing

Top 10 Video Marketing Blogs

by  | Sep 06, 2022

Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses..

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Top 7 Inbound Call Service Provider

by  | Sep 06, 2022

Top 7 Inbound Call Service ProviderWhat Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls. Helpware Helpware..

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Is Your Company Customer Obessed?

by  | Sep 06, 2022

Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon..

Top 5 advantages of business process outsourcing

The Future of BPO Companies – c2o

by  | Sep 06, 2022

The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services..

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B2B Marketing Trends That Will Grow Your Business

by  | Sep 06, 2022

B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022..

Top 5 advantages of business process outsourcing

All You Need To Know About Digital Marketing Agency Services

by  | Sep 23, 2022

All You Need To Know About Digital Marketing Agency ServicesDigital marketing is essential for the success of any kind of business, the size is irrelevant. Research shows that half of all web traffic comes from mobile devices- making it clear that digital marketing is the real game changer for businesses. Do Digital Marketing..

Inbound call handling services

All You Need To Know: Inbound Call Centre Solutions

by  | Sep 22, 2022

Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer..

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What Is Business Process Outsourcing? What Does It Mean?

by  | Sep 06, 2022

What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations..

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What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.