inbound-marketing example

Digital Currency: The Future of Your Money

by Ahmad Osama | April 06, 2023

In recent years, digital currencies have gained a lot of attention and become a hot topic in the world of finance. With more and more people looking for alternative ways to store and transfer value, digital currencies have become an attractive option for many. In this article, we will explore what digital currency …

inbound-marketing example

Why Your Business Needs a Modern and Responsive Website

by  | March 17, 2022

In today’s digital landscape, having a modern and responsive website is essential for businesses of all sizes and industries. A website is often the first point of contact between a business and its potential customers, and it can greatly influence their decision to engage with the business or not. Here are some reasons why.

inbound-marketing example

Inbound Marketing Tips

by  | Dec 22, 2022

Top 10 Inbound Marketing Tips In 2023Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that satiates your audience. Let me tell you about the most popular Inbound Marketing tips in 2023 that actually works.

inbound-marketing example

How To Improve Customer Experience

by  | Dec 22, 2022

Why Customer Experience Is Key to Scaling Revenue GrowthCustomer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and customer experience. You might think that both mean the same thing but that is..

Top 5 advantages of business process outsourcing

Advantages of Business Process Outsourcing

by  | Sep 23, 2022

Advantages of Business Process OutsourcingBusiness process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced sol can include accounting, marketing, data recording, social media marketing, customer..

inbound-marketing example

What is Call Monitoring?

by  | Sep 23, 2022

What Is Call Monitoring?Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further. Trained agents are essential for a successful customer strategy and to maintain a high standard, the agents must get the correct..

inbound-marketing example

Inbound Call Process - 5 Ways To Handle Your Calls

by  | Sep 23, 2022

Inbound Call Process- 5 Ways To Handle Your CallsIf your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the waiting time increases, agents are not capable of..

Top 5 advantages of business process outsourcing

All You Need To Know About Digital Marketing Agency Services

by  | Sep 23, 2022

All You Need To Know About Digital Marketing Agency ServicesDigital marketing is essential for the success of any kind of business, the size is irrelevant. Research shows that half of all web traffic comes from mobile devices- making it clear that digital marketing is the real game changer for businesses. Do Digital Marketing..

Inbound call handling services

All You Need To Know: Inbound Call Centre Solutions

by  | Sep 22, 2022

Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer..

inbound-marketing example

Is Your Company Customer Obessed?

by  | Sep 06, 2022

Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon..

Top 5 advantages of business process outsourcing

Top 10 Video Marketing Blogs

by  | Sep 06, 2022

Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses..

inbound-marketing example

What Is Business Process Outsourcing? What Does It Mean?

by  | Sep 06, 2022

What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations..

inbound-marketing example

B2B Marketing Trends That Will Grow Your Business

by  | Sep 06, 2022

B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022..

Top 5 advantages of business process outsourcing

The Future of BPO Companies – c2o

by  | Sep 06, 2022

The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services..

inbound-marketing example

Top 7 Inbound Call Service Provider

by  | Sep 06, 2022

Top 7 Inbound Call Service ProviderWhat Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls. Helpware Helpware..

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.