From the Blog
Contact centres vs call centres: what’s the difference?
by | November 20, 2023
In today’s fast-paced digital age, businesses need to maintain a robust and efficient customer service system. Two primary options for achieving this are contact centers and call centers. These two customer support solutions have distinct features, benefits, and drawbacks.
What are inbound call centre services ?
by | November 20, 2023
Welcome to the world of inbound call centres, where business meets communication in a dance of efficiency and ease. Ever wondered how companies handle your calls so smoothly? That’s the magic of inbound call centres.Think of them as the friendly guides in the vast realm of customer service,
7 ways payroll outsourcing can help your accounting firm
by | November 03, 2023
You have got a business to run, right? And part of that means paying your hardworking employees on time. Now, handling payroll isn’t just about handing out paychecks. It includes many complex tasks, such as calculating pay, subtracting taxes, and ensuring compliance with regulations
How to outsource customer service in 2023
by |November 03, 2023
In the fast-paced world we live in, providing excellent customer service is crucial for businesses. To keep up with the demands of 2023, many companies are thinking about outsourcing their customer service. In this article, we will delve into what outsourcing customer service means,
Inbound and outbound sales outsourcing trends
by | October 12, 2023
In today’s fast-paced business world, it’s tougher than ever to outshine your competition. Companies want to find smart ways to earn more money, attract more customers, and make those customers very happy. This is where inbound and outbound sales outsourcing comes in.
Pakistan’s Top Outsourcing Partner – c2o
by | October 06, 2023
In the world of business, juggling multiple tasks can often feel like standing on a tightrope while juggling flaming torches. It is a tricky balancing act that can lead to exhaustion and hinder growth. This is where c2o, Pakistan’s premier outsourcing partner steps in as your trusted ally.
What is great customer service in a call centre
by | October 04, 2023
In today’s fast-paced world, where businesses cater to a global audience, effective communication plays a pivotal role in ensuring customer satisfaction. One of the primary channels for this communication is a call centre. A call centre is a hub where trained professionals handle incoming and outgoing customer inquiries & complaints
The Top Web Development Trends You Need to Know in 2023
by | July 04, 2023
As the digital landscape continues to evolve, staying up to date with the latest web development trends is essential for businesses aiming to stay competitive. In 2023, we anticipate significant advancements in website development, web application development, UI/UX, responsiveness, and their impact on business growth…
Digital Currency: The Future of Your Money
by Ahmad Osama | April 06, 2023
In recent years, digital currencies have gained a lot of attention and become a hot topic in the world of finance. With more and more people looking for alternative ways to store and transfer value, digital currencies have become an attractive option for many. In this article, we will explore what digital currency …
Why Your Business Needs a Modern and Responsive Website
by | March 17, 2022
In today’s digital landscape, having a modern and responsive website is essential for businesses of all sizes and industries. A website is often the first point of contact between a business and its potential customers, and it can greatly influence their decision to engage with the business or not. Here are some reasons why.
Advantages of Business Process Outsourcing
by | Sep 23, 2022
Advantages of Business Process OutsourcingBusiness process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced sol can include accounting, marketing, data recording, social media marketing, customer..
Inbound Marketing Tips
by | Dec 22, 2022
Top 10 Inbound Marketing Tips In 2023Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that satiates your audience. Let me tell you about the most popular Inbound Marketing tips in 2023 that actually works.
What is Call Monitoring?
by | Sep 23, 2022
What Is Call Monitoring?Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further. Trained agents are essential for a successful customer strategy and to maintain a high standard, the agents must get the correct..
How To Improve Customer Experience
by | Dec 22, 2022
Why Customer Experience Is Key to Scaling Revenue GrowthCustomer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and customer experience. You might think that both mean the same thing but that is..
Inbound Call Process - 5 Ways To Handle Your Calls
by | Sep 23, 2022
Inbound Call Process- 5 Ways To Handle Your CallsIf your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the waiting time increases, agents are not capable of..
All You Need To Know About Digital Marketing Agency Services
by | Sep 23, 2022
All You Need To Know About Digital Marketing Agency ServicesDigital marketing is essential for the success of any kind of business, the size is irrelevant. Research shows that half of all web traffic comes from mobile devices- making it clear that digital marketing is the real game changer for businesses. Do Digital Marketing..
Top 10 Video Marketing Blogs
by | Sep 06, 2022
Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses..
The Future of BPO Companies – c2o
by | Sep 06, 2022
The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services..
All You Need To Know: Inbound Call Centre Solutions
by | Sep 22, 2022
Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer..
What Is Business Process Outsourcing? What Does It Mean?
by | Sep 06, 2022
What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations..
Top 7 Inbound Call Service Provider
by | Sep 06, 2022
Top 7 Inbound Call Service ProviderWhat Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls. Helpware Helpware..
Is Your Company Customer Obessed?
by | Sep 06, 2022
Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon..
B2B Marketing Trends That Will Grow Your Business
by | Sep 06, 2022
B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022..
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