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Outsourced Customer Support Services UK

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourced customer support services because they can efficiently cut back on costs since an in-house setup needs time, space, and staff.

c2o has earned its place as the best-outsourced customer service solutions provider in the UK. We provide world-class inbound call handling (exclusively handling calls by the customer), digital marketing, and IT solutions; helping businesses prosper and reach their goals.

 

Why Outsourced Customer Service Uk to c2o

You can hire incredible customer support experts who are trained to represent your company at all times. c2o offer world-class outsourced customer support services all over the UK helping start-ups, and medium and large businesses gain more customers and take a lead among other rivals and competitors.

 

Why Choose c2o for Outsourced Customer Service Solutions?

Our customer service representatives are up round the clock in order to provide a quick response to your customer’s inbound requests. Our dedicated customer service call center staff is trained to help out customers with all the necessary information along with promotions and discounts. Outsourcing customer support services means we will also cover your pre-sale, inbound sales, order taking, and order processing for you.

 

24/7 Customer Technical Support Services

c2o provides comprehensive first, second, and third-line outsourced technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.

While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. c2o offer more in-depth technical assistance for your customers around the clock. We provide customer service outsourced expert’s product and service support for even the most complex and difficult issues.

c2o can also structure your IT support around levels (L1, L2, L3) or tiers (T1, T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.

Outsource Customer Care Service Support

We believe in trust and help you build a strong bond with your customers through ongoing support. Outsourcing your customer support means we will empower your customers with long-term success with your product or service. Examples of Customer Success Management services we provide:

  • Holistic Customer Success
  • 24/7 Customer support services
  • Customer Satisfaction and Retention
  • Outsource customer service calls
  • Portfolio Growth Customer
  • Cross-selling and Upselling
  • Promotional Campaign Support

 

What’s The Bottom Line?

Customer service is critical to the growth of your business. Outsourcing your customer service can be a difficult decision, but it is important to do your research to make sure you are making the best choice.
While it may feel daunting, outsourcing is also a proven way to effectively scale your customer service and provide support to your growing business. If you’re struggling to stay on top of your support queue or to provide an excellent customer experience, outsourcing to a reputable BPO may be the key to unlocking future growth.

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.