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Melbourne Call Centre

Melbourne is the capital and most populous city of the Australian state of Victoria. It is home to around 136,000 people and is known to be a metropolitan city. Since the mid-1990s, the city has maintained significant employment growth with ongoing international investment projects in the city’s industries and property market.

 

Famous Landmarks In Melbourne

  • Melbourne Cricket Ground
  • National Gallery of Victoria
  • Royal Exhibition Building
  • State Library of Victoria

 

Call Centre Melbourne

Melbourne is home to a highly diversified economy with strengths in finance, IT, research, tourism, and education. It has a thriving contact centre industry offering the latest technology to the world. C2O is proud to be the leading contact centre in Melbourne offering an array of customer experience services to the world.

Deliver High-Value Customer Interactions Wherever They Are

How Can Outsourcing Call Centre Services By c2o Help My Business?

  • Cost-Effective

Outsourcing call centre services always helps businesses in reducing in-house expenses. With C2O, you no longer have to hire new employees, invest in office space, pay salaries or spend money supporting various employee training programmes. Similarly, you do not have to invest in an in-house call centre set up by spending money on the latest technology. Outsource our inbound customer services and let us take care of these things for you!

 

  • Latest Technology

Customer contact centres invest in communication performance and operational software to provide a seamless service to their clients. Each employee at a professional call centre like C2O will have an access to the best technological products in the market. When you outsource your contact centre services to C2O, you choose the best form of technology at an unbeatable cost.

 

  • Increased Quality Control And Monitoring

A third-party call centre is equipped with the best tools, processes, and teams to review performance, record and analyse data/calls and make necessary adjustments. C2O offers monthly quality assurance reports to maintain a high standard at all times.

  • Team of Experts

Professional business process outsourcers always have a team of experts for each operation. Our team comprises of agents, supervisors, managers, and more. C2O is proud to have a pool of highly trained agents who are always ready to offer solutions. They know how to make customers happy and retain them!

 

  • 24/7/365 Service

The biggest benefit of outsourcing your call centre services is never missing a call. If you invest in an in-house call centre set up then know one thing; you will need to have a team of agents and supervisors working around the clock. The agents at C2O, work 24/7 and are always ready to answer the phone. We make sure to answer each call and the client hangs up happily. This helps create a high standard of customer service!

 

Call Centre Melbourne – c2o

The value of working with us is that we learn about every individual client’s problems and goals. The team at C2O strives for authenticity and never offers one-size-fits-all solutions. Instead, our experts offer customised solutions according to your business challenges. WE are always ready to assist customers and offer great customer support around the clock.

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.