WHAT IS CALL MONITORING?

WHAT IS CALL MONITORING?

What Is Call Monitoring? Call Quality¬†monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further....
INBOUND CALL PROCESS- 5 WAYS TO HANDLE YOUR CALLS

INBOUND CALL PROCESS- 5 WAYS TO HANDLE YOUR CALLS

Inbound Call Process- 5 Ways To Handle Your Calls If your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the...
ALL YOU NEED TO KNOW: INBOUND CALL CENTRE SOLUTIONS

ALL YOU NEED TO KNOW: INBOUND CALL CENTRE SOLUTIONS

Inbound Call Handling Services UK Outsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed...
TOP 7 INBOUND CALL SERVICE PROVIDERS

TOP 7 INBOUND CALL SERVICE PROVIDERS

Top 7 Inbound Call Service Provider What Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of...