call centre automation

Life Of A Customer Service Representative On Eid At c2o

As Adil woke up to the gentle melody of birds chirping outside his window, he could feel the excitement bubbling within him. Eid morning had finally arrived, and he hurriedly prepared himself for the special occasion. After donning his finest attire, he joined his father and brothers for the Eid prayers at the local mosque. The sense of unity and spirituality during the prayers filled Adil’s heart with warmth and joy. Upon returning home, the aroma of his mother’s delicious sheer korma welcomed him. Sheer korma, a beloved delicacy of the subcontinent, was a tradition in Adil’s family on Eid morning. Vermicelli cooked in rich, creamy milk with an assortment of nuts and dried fruits—it was a treat for the senses. The family gathered around the table, sharing laughter and stories as they savoured each spoonful of the sweet dessert.

After enjoying the delicious sheer korma dessert with his family, Adil went to meet his friends. They greeted each other warmly, shared some sweet treats, and talked about their favourite memories from past Eids as they walked around the colourful streets. Adil felt really happy and peaceful during this time. When he got back home, he felt really tired from waking up early and all the excitement of the day, so he took a nap. However, the aroma of lunch soon wafted through the air, gently rousing Adil from his restful sleep. Adil’s home transformed into a hub of activity as relatives poured in for the traditional Eid lunch. The dining table was adorned with an array of mouthwatering dishes—mutton biryani, chicken roast, bihari qeema, and chicken qorma—all lovingly prepared by Adil’s mother.

Adil enjoyed the feast with his extended family, feeling happy and surrounded by love and laughter. Amidst the merriment, Adil glanced at the clock and realised that his shift at work was fast approaching. Though torn between the celebrations and his professional commitments, Adil knew that his dedication to his job was important to him. He loved being a part of c2o, a business process outsourcing company. Despite his mother’s reluctance to see him leave on such a festive day, she understood his passion for excelling in customer service and supported his decision to work, especially with the enticing Eid bonus offered by his workplace, c2o.

Adil rushed to grab his belongings and bid farewell to his family and made his way to work. As he arrived at the office, he was greeted by his colleagues, all dressed in their finest Eid attire. The air was filled with excitement as they exchanged warm hugs and playful banter about their Eid experiences.

Settling into his workstation, Adil could not help but feel grateful for the opportunity to serve customers on such a special day. Adil dove into work ready to provide exceptional service to every customer he encountered.

Despite being away from his family, Adil found peace in knowing that he was contributing to their happiness, both through his dedication to his job and the joyous memories they had shared earlier in the day.

As the day unfolded, Adil found himself immersed in the rhythm of his work which was supported by the spirit of Eid that filled the atmosphere. He cared about his family. He also knew that providing great customer service showed his dedication to his job and loved ones. As the sun set on Eid day, Adil felt fulfilled knowing he celebrated and served in the true spirit of Eid.

call centre automation

As Adil stepped into the familiar confines of his workplace, the festive spirit of Eid still lingered in his mind. In the busy customer service setting, the staff felt like a family. They talked about their morning prayers and family gatherings while enjoying tasty snacks together. Adil could not help but smile as he settled into his desk, ready to assist customers with their queries and ensure they had a seamless Eid experience.

The high influx of calls and inquiries kept the team of csrs on their toes. Yet, amidst the flurry of activity, Adil found moments to reflect on the significance of Eid. It was not just about the joyous celebrations and delectable feasts; it was also about fostering connections and spreading happiness.

With each interaction Adil strived to embody the spirit of Eid, offering patience, empathy, and understanding to customers from diverse backgrounds. He helped people with buying gifts and fixing problems, always caring about making customers happy, especially on important days.

Great customer service

The team took short breaks to indulge in some Eid delicacies brought in by thoughtful colleagues. The aroma of biryani and kebabs filled the air, transporting them back to the warmth of their family gatherings. It was a reminder that while they were at work, they were still connected to their loved ones through the shared experiences of Eid.

As the afternoon sun began to set, Adil could not help but feel a sense of fulfillment. Despite being away from his family, he had found a different kind of joy in serving others and being part of a supportive team. And as the clock struck the end of his shift, he bid farewell to his colleagues, grateful for the opportunity to celebrate Eid in his own unique way.

Adil drove back home reflecting on the day’s events with a sense of gratitude.
While his mother may have been disappointed that he had to work on Eid, she understood his passion for his job and the opportunity it provided to excel and earn extra income. When he returned to his family, he shared about his work day.
He realised Eid is more than just a celebration. It is also about helping others and fostering unity. This brings happiness to both customers and employees.

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What Our Client Say

Trusted by more than 31 customers

We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.