From the Blog
Key ingredients for employee satisfaction
by | December 20 , 2024
Let’s take a moment to think about something we all want—happiness. We all seek it in different ways, whether it is through our personal lives, hobbies, or careers. Now, imagine if you could create a workplace where everyone, including you, …..
How to turn social media likes into sales
by | December 20, 2024
Imagine that you are scrolling through your feed, liking posts, commenting, and sharing content. But have you ever wondered… how can those likes, those shares, those comments actually turn into sales for your business? I am pretty sure that you have heard the phrase,…..
How contact centre solutions improve customer experience
by | October 17, 2024
Contact centre solutions are tools and technologies that help businesses handle customer interactions better. They include systems to direct calls to the right agents, automated voice menus, and ways to keep track of customer information…..
Mango Mela 2024 at c2o
by | August 28, 2024
What happens when you mix the king of fruits with a bunch of fun-loving people? You get Mango Mela 2024 at c2o, of course! We went all out to celebrate the juicy goodness of mangoes with an immersive event that turned our office into a mango paradise….
The impact of employee burnout
by | May 17, 2024
Every day, many employees face burnout, feeling drained and exhausted by their work. It makes even simple tasks feel overwhelming and difficult. They struggle to concentrate and find it hard to stay motivated. The employees often feel disconnected from their work…
Discover The Best Call Centre Software For Small Business Success In 2024
by | August 21, 2024
Call centre software is a type of technology that helps businesses manage their customer service and support calls. It is used by call centres, which are special departments or companies that handle incoming and outgoing phone calls from customers….
Advantages of an out of hours call answering service
by | June 12, 2024
An out of hours call answering service is a service that answers phone calls for a business when it is closed. This includes times like evenings, nights, ……
Global Energy Independence Day
by | July 10, 2024
Global Energy Independence Day is an annual observance dedicated to raising awareness about the importance of reducing our dependence on non-renewable energy sources and promoting the adoption of renewable energy. …
How is ai simiplifying daily tasks?
by | June 03, 2024
AI is short for artificial intelligence. It is more like a smart computer programme. It learns from data and makes decisions on its own. You can think of it as a digital brain that never sleeps and always learns and thinks…..
Life Of A Customer Service Representative On Eid At c2o
by | April 06, 2024
As Adil woke up to the gentle melody of birds chirping outside his window, he could feel the excitement bubbling within him. Eid morning had finally arrived, and he hurriedly prepared himself ….
The Power of Inclusion: Celebrating Women in the Workplace at c2o
by | March 07, 2024
In today’s world, workplaces are changing, and so is how we think about including everyone, especially women. Inclusion means making a workplace where everyone feels respected, valued, and can bring their ..
How AI is changing the call centre industry
by | February 15, 2024
Artificial Intelligence (AI) is a fancy way of saying “smart computer stuff.” It is about teaching computers to perform tasks that normally require human intelligence like understanding language and patterns. Imagine your brain as a computer…
A Guide to eCommerce Customer Service Outsourcing in 2024
by | February 15, 2024
E-commerce outsourcing is when a company hires another company to handle certain tasks related to their online store. Instead of doing all the tasks themselves, they give some tasks to another company….
They say Super Women, We hear Mothers
by | May 10, 2024
A woman undergoes a lot of challenges throughout her life. When a woman becomes a mother, she becomes more conscious and focuses on balancing family and work life. ….
Call Handling Tips
by | March 31, 2024
Call handling is the frontline of customer service where every incoming call is a chance to shine! Think of call handling as the art of managing phone calls, from hello to problem-solving…..
Link Building: The Free SEO Beginner’s Guide
by | February 29, 2024
In the world of SEO (Search Engine Optimization), link building is like building connections between different websites. Imagine each website as a house, and the links are like roads that connect these houses….
World Cancer Day
by | February 02, 2024
World Cancer Day is an annual event celebrated on February 4th worldwide. Its main aim is to increase awareness about cancer, prevention and show support for those affected by it. This day is important because it brings people together globally to unite against cancer….
How Remote Work is Shaping the Workplace of Tomorrow
by | May 03, 2024
Remote work is changing how we work forever. No more office cubicles. Instead, pyjamas and laptops reign. But it is not just about convenience. It is reshaping our idea of where work ….
How 5G Will Impact the Future of Customer Service
by | March 18, 2024
5G is the fifth generation of wireless technology. It is like the internet but faster and more powerful. Before 5G, we had 4G, 3G, and so on. Each new generation brings better speeds and more capabilities…
Content marketing trends 2024
by | February 29, 2024
Content marketing is like telling a good story to your friends. Instead of pushing them to buy something, you are sharing useful or interesting information that they will enjoy. It is about creating content like articles …
Why is customer retention important?
by | February 01, 2024
Customer retention is a fundamental aspect of any successful business strategy. Getting new customers is important, but keeping loyal customers is even more crucial in a competitive market…
Call Center Trends 2024
by | January 12, 2024
Do you remember when it was difficult to call a company? You had to press the correct button to speak with a real person. Welcome to the evolution of call centers – we have experienced quite a ride!. Back in the day, call centers were like a digital maze. Fast forward to today, and call centers have transformed into ..
Call centre automation
by | December 13, 2023
In the fast-paced world of customer service, call centres play a crucial role in connecting businesses with their customers. Traditional call handling methods can cause problems like long waits and errors. Call centre automation can transform the way we manage customer inquiries.
How to practice self-care during Christmas
by | December 04, 2023
Christmas is the season of twinkling lights, festive decorations, and the sweet aroma of gingerbread cookies filling the air. As we get busy celebrating with friends and family, it is easy to get caught up in the hustle and bustle of holiday preparations.
How to outsource customer service in 2023
by |November 03, 2023
In the fast-paced world we live in, providing excellent customer service is crucial for businesses. To keep up with the demands of 2023, many companies are thinking about outsourcing their customer service. In this article, we will delve into what outsourcing customer service means,
A guide to hr outsourcing for small business
by | January 03, 2024
In the intricate dance of small business management, juggling numerous tasks is a daily feat. HR is vital for a business’s well-being and growth, consuming a lot of time and attention. Enter the game-changer: HR outsourcing. This guide helps small businesses easily understand and navigate HR outsourcing
Family christmas party ideas
by | December 04, 2023
The holiday season is right here and the best way to celebrate it is by throwing an amazing Christmas Party. From cozy gatherings to lively extravaganzas, there are countless ways to make your Christmas celebration uniquely magical. Let’s explore different types of Christmas parties that cater
What are inbound call centre services ?
by | November 20, 2023
Welcome to the world of inbound call centres, where business meets communication in a dance of efficiency and ease. Ever wondered how companies handle your calls so smoothly? That’s the magic of inbound call centres.Think of them as the friendly guides in the vast realm of customer service,
7 ways payroll outsourcing can help your accounting firm
by | November 03, 2023
You have got a business to run, right? And part of that means paying your hardworking employees on time. Now, handling payroll isn’t just about handing out paychecks. It includes many complex tasks, such as calculating pay, subtracting taxes, and ensuring compliance with regulations
Role of google gemini in bpos
by | January 29, 2024
In the world of Business Process Outsourcing (BPO), Google Gemini plays a crucial role in making things smoother and more efficient. Imagine Gemini as a helpful assistant for BPOs, making tasks easier and faster…
10 customer service skills for success in any job
by | January 03, 2024
Have you ever thought about what sets apart those who effortlessly excel at their jobs? Well, it is not about having a fancy title or knowing all the jargon. It is about connecting with people. And here’s the secret – these skills aren’t just for the folks dealing with customers directly.
Contact centres vs call centres: what’s the difference?
by | November 20, 2023
In today’s fast-paced digital age, businesses need to maintain a robust and efficient customer service system. Two primary options for achieving this are contact centers and call centers. These two customer support solutions have distinct features, benefits, and drawbacks.
Inbound and outbound sales outsourcing trends
by | October 12, 2023
In today’s fast-paced business world, it’s tougher than ever to outshine your competition. Companies want to find smart ways to earn more money, attract more customers, and make those customers very happy. This is where inbound and outbound sales outsourcing comes in.
What is great customer service in a call centre
by | October 04, 2023
In today’s fast-paced world, where businesses cater to a global audience, effective communication plays a pivotal role in ensuring customer satisfaction. One of the primary channels for this communication is a call centre. A call centre is a hub where trained professionals handle incoming and outgoing customer inquiries & complaints
Inbound Marketing Tips
by | Dec 22, 2022
Top 10 Inbound Marketing Tips In 2023Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that satiates your audience. Let me tell you about the most popular Inbound Marketing tips in 2023 that actually works.
Inbound Call Process - 5 Ways To Handle Your Calls
by | Sep 23, 2022
Inbound Call Process- 5 Ways To Handle Your CallsIf your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the waiting time increases, agents are not capable of..
What is Call Monitoring?
by | Sep 23, 2022
What Is Call Monitoring?Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further. Trained agents are essential for a successful customer strategy and to maintain a high standard, the agents must get the correct..
Top 10 Video Marketing Blogs
by | Sep 06, 2022
Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses..
Top 7 Inbound Call Service Provider
by | Sep 06, 2022
Top 7 Inbound Call Service ProviderWhat Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls. Helpware Helpware..
The Top Web Development Trends You Need to Know in 2023
by | July 04, 2023
As the digital landscape continues to evolve, staying up to date with the latest web development trends is essential for businesses aiming to stay competitive. In 2023, we anticipate significant advancements in website development, web application development, UI/UX, responsiveness, and their impact on business growth…
Pakistan’s Top Outsourcing Partner – c2o
by | October 06, 2023
In the world of business, juggling multiple tasks can often feel like standing on a tightrope while juggling flaming torches. It is a tricky balancing act that can lead to exhaustion and hinder growth. This is where c2o, Pakistan’s premier outsourcing partner steps in as your trusted ally.
Advantages of Business Process Outsourcing
by | Sep 23, 2022
Advantages of Business Process OutsourcingBusiness process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced sol can include accounting, marketing, data recording, social media marketing, customer..
Is Your Company Customer Obessed?
by | Sep 06, 2022
Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon..
The Future of BPO Companies – c2o
by | Sep 06, 2022
The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services..
B2B Marketing Trends That Will Grow Your Business
by | Sep 06, 2022
B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022..
Digital Currency: The Future of Your Money
by Ahmad Osama | April 06, 2023
In recent years, digital currencies have gained a lot of attention and become a hot topic in the world of finance. With more and more people looking for alternative ways to store and transfer value, digital currencies have become an attractive option for many. In this article, we will explore what digital currency …
Why Your Business Needs a Modern and Responsive Website
by | March 17, 2023
In today’s digital landscape, having a modern and responsive website is essential for businesses of all sizes and industries. A website is often the first point of contact between a business and its potential customers, and it can greatly influence their decision to engage with the business or not. Here are some reasons why.
How To Improve Customer Experience
by | Dec 22, 2022
Why Customer Experience Is Key to Scaling Revenue GrowthCustomer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and customer experience. You might think that both mean the same thing but that is..
All You Need To Know About Digital Marketing Agency Services
by | Sep 23, 2022
All You Need To Know About Digital Marketing Agency ServicesDigital marketing is essential for the success of any kind of business, the size is irrelevant. Research shows that half of all web traffic comes from mobile devices- making it clear that digital marketing is the real game changer for businesses. Do Digital Marketing..
All You Need To Know: Inbound Call Centre Solutions
by | Sep 22, 2022
Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer..
What Is Business Process Outsourcing? What Does It Mean?
by | Sep 06, 2022
What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations..
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