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PHONE ANSWERING SERVICES

Phone Answering Service for UK Businesses

These days businesses usually find it hard to cost-effectively provide 24/7 phone coverage to their customers. Those that have found the perfect solution using round-the-clock phone answering services. To compete with large and global businesses, you need to find a cost-effective call-answering service for your own business.

To compete with large and global businesses, you need to find budget-friendly solutions that work for your business.

 

Call Answering Service For Small Business

Most small to medium-sized businesses usually lack the resources to hire their own staff to provide 24-hour call coverage and to take a high volume of incoming calls. Most such companies expect their employees to multi-task by taking phone calls and completing their daily tasks but the biggest problem arises at 5 pm -it is time to go home for everyone. When your business closes, you’re missing opportunities. You can grow profits and create lasting customer relationships when you never miss a call.

 

Benefits of Phone Answering Service For Small Business

The best solution is to outsource your call-answering services to a third-party vendor like c2o. Outsourcing your phone answering can help your business gain several benefits that are mentioned below:

 

Zero Missed Calls

This single benefit speaks volumes. As you know, today’s customers are aware of good customer service. If they’re not able to reach you, they will easily move on and call your competition.

Knowing the art of inbound call handling is extremely important in the customer service area. With a phone answering service—you’ll never have unhappy clients because our incredible customer service representatives NEVER miss a call.

 

We Are Always There

We have a team of highly talented and professional individuals with an advanced technology system to ensure we are taking live calls 24 hours a day, 7 days a week, 365 days a year. We are always there to answer your calls.

 

Tailor Made Strategies

When you hire a professional dental answering service to manage your clients, you gain a team of experts who can help create a customized solutions for each client. In turn, this can help your business by freeing up your time to focus on your core competencies.

 

Team of Experts At Your Doorstep

When you call a business and an operator receives the call by greeting you, it instantly improves the customer experience all together. Whereas a voicemail, long wait time and transferring calls from one agent to another can kill the experience.

 

According to recent surveys, having your phones answered by a professional customer service representative (CSR) immediately increases the professionalism and reputation of your company in the eyes of the caller.

At c2o, our CSRs are energetic, fluent, friendly, empathetic, and skilled in managing all types of calls, from the easiest to the most difficult. We treat our clients’ customers with genuine interest, respect and helpfulness so they feel HEARD.

 

Our People Are Real

Every customer who calls us is greeted by a friendly individual. We do not use voicemail. People usually prefer to talk to a natural person in real-time rather than a machine. Our agents have rigorously trained to take business calls and resolve any problem.

We speak your language fluently. And all our CSRs are trained to perfection at our call centre.

 

Telephone answering service- c2o

c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls made by the customer), digital marketing, Human ResourcesDental Phone answering and IT solutions; helping businesses prosper and reach their goals. What can we do for you? Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.

We will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after-hours, overnight, and help with phone call overflow.

 

Why Choose c2o?

  • Thriving Culture and Trained Agent: Our agents are thoroughly trained in-house and we have a great work culture to go with it. Happy employees mean happy clients.
  • Flexible: Our plans come with no long-term contracts and can be customized for your business.
  • Secure: We have state-of-the-art technology in place to ensure your data is kept safe and secure.
  • Available: Live service representatives are available 24/7/365, including all major holidays.
  • Scalable: Customized rates and service plans allow you to scale up or down anytime.
  • Personalized: Our services are tailored to the way you expect to serve your customers.

Businesses have chosen US have witnessed reduced operations cost, increased efficiency and client retention. We provide specialised knowledge and trained agents so they can help provide strategies based on our client’s moods and products. Our contact details are available on our website www.c2o.net . You can call us on our phone number to know more +44 1902 921650

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.