UK Call Centre For Customer Service

In the fast-paced world of customer service, c2o shines bright like a star in the UK. We are more than just a call centre. We are your trusted partner in delivering world class customer support. So, why is c2o known as the top call centre in the UK, and what sets us apart from the rest? Let’s delve into what makes us different and why customer satisfaction is at the heart of everything we do.

Who are we? 

c2o, pronounced as “see-two-oh,” is a customer service company that specialises in providing outstanding customer care to businesses across the UK. We are like the secret ingredient that turns great customer service into exceptional customer experiences. At c2o, customer retention is at the core of our business philosophy. We believe in keeping our customers happy for the long run. We understand that it’s not only about doing well now, but also about ensuring our clients’ long-term success.

We strive to offer affordable services that meet their needs and support their growth. We work hard to keep our customers happy. We listen to their needs, solve their problems, and always try to make our services better to meet their changing goals. We save our clients money and give them confidence by offering cost effective solutions and being a reliable partner. We link our success to the success of our clients, making their retention a top priority for us.

What makes us amazing?

1. Putting Customers First: We believe that customers are our top priority. We understand that your satisfaction is the cornerstone of our success. Our dedicated outsource customer service team is always here to listen and ensure your needs are met promptly and efficiently.
2. Quality Assurance: What sets us apart is our unwavering commitment to excellence. Our Quality Assurance department rigorously trains and continuously monitors our call agents. This ensures that every interaction you have with our agents is of the highest quality.
3. 24/7 Availability:  Your needs do not need to adhere to a 9-to-5 schedule. We offer round-the-clock customer support. Whether it is a late-night query or a weekend concern, our friendly voice is here to assist you anytime, day or night.
4. Cutting-Edge Technology: We don’t rely on outdated systems. Our state-of-the-art technology ensures that your calls are answered promptly and that your issues are resolved with speed and accuracy.
5. Personalised Solutions: No two customers are alike, and neither are their needs. c2o prides itself on delivering personalised solutions tailored to your unique situation. We take the time to understand your concerns and provide customised assistance.

Quality assurance in call centre outsourcing

Our Quality Assurance department plays an important role in ensuring that both our call agents and customers experience the highest level of satisfaction. Our team at c2o is made up of seasoned professionals with extensive experience in call centre outsourcing. They have a deep understanding of the industry’s ins and outs, making them a valuable asset to our services.

What makes our QA exceptional is their keen eye for detail. They thoroughly inspect every aspect of our operations to ensure they align with our clients’ goals. Whether it is monitoring calls, assessing agent performance, crunching data, or refining our processes, our experts are on top of it all. We believe in staying one step ahead in quality assurance. Our experts do not just react to problems. Instead, they actively look for potential challenges and take steps to prevent them.

By continuously monitoring our processes and how our agents perform, we can spot and fix issues in real time, ensuring a smooth and exceptional customer experience.

Here’s how we do it:

• Agent Training: Our agents receive extensive training to stay updated on the latest industry trends and customer service best practices. This empowers them to assist you effectively and professionally.