Outsourced Customer Support Services UK

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing customer support services because they can efficiently cut back on costs since an in-house setup needs time, space, and staff.

c2o has earned its place as the best-outsourced customer service solutions provider in the UK. We provide world-class inbound call handling (exclusively handling calls by the customer), digital marketing, and IT solutions; helping businesses prosper and reach their goals.

Why Outsourced Customer Service Uk to c2o

You can hire incredible customer support experts who are trained to represent your company at all times. c2o offer world-class outsourced customer support services all over the UK helping start-ups, and medium and large businesses gain more customers and take a lead among other rivals and competitors. We offer tailored call centre services in Melbourne and in all the major cities of Australia, UK and USA

Why Choose c2o for Outsourced Customer Service Solutions?

Our customer service representatives are up round the clock in order to provide a quick response to your customer’s inbound requests. Our dedicated customer service call center staff is trained to help out customers with all the necessary information along with promotions and discounts. Outsourcing customer support services means we will also cover your pre-sale, inbound sales, order taking, and order processing for you.

24/7 Customer Technical Support Services

c2o provides comprehensive first, second, and third-line outsourced technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.

While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. c2o offer more in-depth technical assistance for your customers around the clock. We provide customer service outsourced expert’s product and service support for even the most complex and difficult issues.

c2o can also structure your IT support around levels (L1, L2, L3) or tiers (T1, T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.