Digital
Marketing
Human
Resource
Chat
Support
Inbound
Contact Centre
Web
Development
SEO
Service
Bookkeeping
Service
Virtual
Assistance
Inbound
Contact Centre
SEO
Service
Bookkeeping
Service
Chat
Support
Digital
Marketing
Human
Resource
Virtual
Assistance
Web
Development
Melbourne Call Centre
Melbourne is the capital and most populous city of the Australian state of Victoria. It is home to around 136,000 people and is known to be a metropolitan city. Since the mid-1990s, the city has maintained significant employment growth with ongoing international investment projects in the city’s industries and property market.
Famous Landmarks In Melbourne
- Melbourne Cricket Ground
- National Gallery of Victoria
- Royal Exhibition Building
- State Library of Victoria
Call Centre Melbourne
Melbourne is home to a highly diversified economy with strengths in finance, IT, research, tourism, and education. It has a thriving contact centre industry offering the latest technology to the world. c2o is proud to be the leading Melbourne call centre offering inbound call handling, phone answering and order processing services in Melbourne.
How Can Outsourcing Call Centre Services By c2o Help My Business?
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Cost-Effective
Outsourcing Melbourne call centre services always helps businesses in reducing in-house expenses. With c2o, you no longer have to hire new employees, invest in office space, pay salaries or spend money supporting various employee training programmes. Similarly, you do not have to invest in an in-house call centre set up by spending money on the latest technology. Outsource inbound customer services and let us take care of these things for you!
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Latest Technology
Customer contact centres invest in communication performance and operational software to provide a seamless service to their clients. Each employee at a professional call centre like c2o will have access to the best technological products in the market. When you outsource your contact centre services to c2o, you choose the best form of technology at an unbeatable cost.
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Increased Quality Control And Monitoring
A third-party call centre is equipped with the best tools, processes, and teams to review performance, record and analyse data/calls and make necessary adjustments. c2o offers monthly quality assurance reports to maintain a high standard at all times.
- Team of Experts
Professional business process outsourcers always have a team of experts for each operation. Our team comprises agents, supervisors, managers, and more. c2o is proud to have a pool of highly trained agents who are always ready to offer solutions. They know how to make customers happy and retain them!
- 24/7/365 Service
The biggest benefit of outsourcing your call centre services is never missing a call. If you invest in an in-house call centre set up then know one thing; you will need to have a team of agents and supervisors working around the clock. The agents at c2o, work 24/7 and are always ready to answer the phone. We make sure to answer each call and the client hangs up happily. This helps create a high standard of customer service!
Call Centre Melbourne – c2o
The value of working with a top Melbourne call centre is that we learn about every individual client’s problems and goals. The team at c2o strives for authenticity and never offers one-size-fits-all solutions. Instead, our experts offer customised solutions according to your business challenges. We are always ready to assist customers and offer great customer support around the clock.
200
number of employees
06
services we offer
25+
number of clients
05
year’s of experience
What Our Client Say
Trusted by more than 31 customers