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Top BPO Company Pakistan

BPO stands for business process outsourcing when you outsource certain company business operations to a third party. The most common operations to outsource are; digital marketing, customer support, accounting, and Human resources. In recent years, we have seen the BPO industry mature and gain immense popularity for being a budget-friendly way of getting your work done without having to worry about a thing.


BPO Solutions BPO Islamabad

c2o is located in Islamabad, Pakistan. It has been in the business for over five years and has managed to gain popularity and respect in the BPO industry.
The BPO provides a number of services that can help fill gaps in knowledge and resources that you need for executing and reaching set goals. C2O has a team of highly professional individuals who start with a necessary objective overview of your situation to provide tailored solutions using their expertise, resulting in time and money saved.

Currently, c2o is providing complete customer experience services 24/7 to more than 26 UK-based taxi companies and is offering different business process outsourcing solutions to more than 30+ clients. In this article, I will walk you through the functions c2o can be outsourced for and the advantages of outsourcing your business operations to c2o. So what functions can c2o be outsourced for? c2o is a seasoned business process outsourcing organisation with a fully developed corporate structure and culture in place.


BPO Services Islamabad c2o Offers

  • Customer Support

Is your business facing difficulties keeping clients happy? Are your clients waiting on hold for too long? Are your employees unable to answer calls? Do you need to work on customer satisfaction? C2o has a highly professional customer services team that is trained to offer solutions and is available 24/7 . The customer support agents at C2O are trained to answer queries and keep your clients happy. At c2o, the customer support includes inbound calls, chat support, and virtual assistant.

  • Digital Marketing

We all know the importance of a strong digital marketing campaign these days. A sound digital marketing strategy can take your business places and put you up against the biggest sharks of the industry. At c2o, your business can outsource your entire digital marketing department or choose a service like; social media handles, graphics, web development, social media strategy, content marketing, and SEO experts.

  • Bookkeeping

It is a difficult task to keep up with numbers and streamline them. C2O offers bookkeeping services so you never have to worry about your tax records or accounting details.

  • Human Resource

Looking for the best candidate for an empty slot at work? C2O can help you find the right fit for your organisation.

  • IT

At present, it is essential for all businesses to have a sound IT strategy and a team of experts working towards technologically advancing your business by constantly working on tech support. Outsourcing IT solutions to c2o will help your business stay ahead in the technology world.


C2O Advantages- Business Process Outsourcing BPO

  • The helping hand your business needs

For startups, business operations such as accounting rarely ever need a full-time employee because the workload is so small. Whereas for big organisations, a seasoned BPO company like c2o can offer a reliable, convenient, and hassle-free service.

  • Cost effective

Outsourcing your business operations to c2o can help you save up to 60%. Now that is surely a win-win for you but, it is important to note that c2o helps you save in many other ways:

  1. You don’t need to invest in training your employees or purchase office equipment
  2. You don’t have to go through the rigorous hiring process or invest in hiring employees for several functions, this way you can scale your operations quickly and efficiently.
  3. c2o has a team of experts who specialise in each domain and they can help you move faster and deal with related tasks more efficiently.
  • Quality Control

I personally feel that the true game changer at c2o is their quality control department. Most BPO companies do not have an extensive quality control policy or a department that tirelessly works to maintain a high standard at all times. It is easy to start a BPO and perform well but maintaining a high standard of quality where your customers are always heard is the real deal. C2O has a quality control department that has each strategy documented. The quality control department works around the clock to monitor the performance of the employees, curates training sessions to enhance the employees’ skills, and keeps the clients happy. So when your business outsources c2o as a business solution provider then you can rest assured that your customers will be well taken care of.

  • Increased Efficiency

Working with an experienced BPO like C2O can definitely take the burden off your employees and in turn, increase their efficiency. Your employees can easily focus on core tasks without worrying about the non-core functions

  • Talent Pool

C2O has an incredible talent pool. The company has a team of experts and access to highly professional candidates if an employee decides to quit.
Usually when companies are faced with an unexpected, sudden departure, having a sound talent pool can save you from making rash decisions and embarrassment overall. On the other hand, c2o invests in a thriving culture by making sure that the employees are happy and motivated.

  • Increased Customer Retention

C2O is a customer centric BPO with client friendly strategies to make your business successful. With close to zero complaints from clients, your business will automatically see an increased client retention rate.


Conclusion- Top BPO company in Pakistan

The value of working with an outsourcing company like C2O is that they learn about every individual client’s problems and goals. The team at c2o strives for authenticity and never offers one-size-fits-all solutions. Instead, they tailor your solution according to your business challenges. They are always ready to assist customers and offer great customer support around the clock. To find out more, call or email us at [email protected]


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What Our Client Say

Trusted by more than 31 customers

We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.