Inbound Marketing Tips

Top 10 Inbound Marketing Tips In 2023 Inbound marketing is a popular customer-oriented strategy. It is all about using different marketing tactics to gain interest from the targeted audience. Inbound Marketing is done through marketers offering rich content that...

How To Improve Customer Experience

Why Customer Experience Is Key to Scaling Revenue Growth Customer experience or CX plays a huge role in running a successful business. Before we delve deeper into the CX world, it is paramount for us to know the key difference between customer support services and...

ADVANTAGES OF BUSINESS PROCESS OUTSOURCING

Advantages of Business Process Outsourcing Business process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced solution can include accounting, digital...

Outsourcing London

Business Process Outsourcing London Services   If you are looking for a BPO Outsource London service that can help your business grow, then you need to look no further. With over a decade of experience in the call centre industry, we know how to provide our...

WHAT IS CALL QUALITY MONITORING?

What Is Call Quality Monitoring? Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them...