PRIVACY POLICY

This privacy policy sets out how c2o SMC Pvt Ltd (formerly known as cabcall outsource) uses and protects any information that you give when you use this website.

c2o SMC Pvt Ltd is committed to ensuring that the client’s privacy is always protected. We may ask you to provide certain information by which you can be identified when using this website. You can be assured that it will only be used in accordance with this privacy statement under General Data Production Regulation (GDPR) or any legislation that may supersede it.

c2o SMC Pvt Ltd may change this policy from time to time by updating this page in accordance with the laws. Clients’/Customers are advised to regularly check this page from time to time to ensure that they are happy with any changes made by the company.

Effective Date of Privacy Policy

This policy shall take its full effect from January 17th, 2022

Need To Collect And Process Information About Client/Customer?

We may collect the following information:

  • Business Name and contact information, including email address and phone numbers
  • Other financial information that you provide to us if necessary for the purpose of processing your enquiry

What we do with the information:

We require this information to understand your needs and provide you with a better service, and in specific for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services as per clients/ customers’ needs.
  • We may periodically send promotional emails, surveys about our services or other information which we think you may find beneficial for your business using the email address which you have provided.
  • Our authorized person may contact you by email, phone for your feedback to improve our services.
  • We may use the information to customize the website according to Clients’/Customers’ needs and business interests.

How Long We Keep Your Data

We will hold your personal information on our systems for no longer than necessary for the purpose of the supply of services, according to the agreement duration and for any legal requirements.

Security

c2o SMC Pvt Ltd is committed to keep your information secured, in order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

We are not currently accepting cookies. We’re working on it, and in the future, c2o SMC Pvt Ltd may use cookies.

Personal / Business Information

You may choose to restrict the collection or use of your Personal / Business information. If you have previously agreed to us using your Personal / Business information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your held information to third parties unless we have your permission or are required by law to do so. We may use your said information to send you promotional information about third parties which we think you may find interesting only if you consent to tell us that you request this to happen.

Contact Details

You may request details of Personal/Business information which we hold about you under GDPR. If you would like a copy of the information held on you, please write:

UK Address: Watery Ln, Willenhall WV13 3SU, United Kingdom
Phone: +44 1902 921650
Email: [email protected]

Pakistan Address: c2o SMC Pvt Ltd , 247 Plaza, Street 9, Block – C, Soan Gardens, Islamabad

If you believe that any information, we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you may disclose whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Stat 1
200

number of employees

Stat 2
06

services we offer

Stat 3
25+

number of clients

Stat 4
05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.