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From the Blog
How AI is changing the call centre industry
by | February 15, 2024
Artificial Intelligence (AI) is a fancy way of saying “smart computer stuff.” It is about teaching computers to perform tasks that normally require human intelligence like understanding language and patterns. Imagine your brain as a computer…
A Guide to eCommerce Customer Service Outsourcing in 2024
by | February 15, 2024
E-commerce outsourcing is when a company hires another company to handle certain tasks related to their online store. Instead of doing all the tasks themselves, they give some tasks to another company….
World Cancer Day
by | February 02, 2024
World Cancer Day is an annual event celebrated on February 4th worldwide. Its main aim is to increase awareness about cancer, prevention and show support for those affected by it. This day is important because it brings people together globally to unite against cancer….
Why is customer retention important?
by | February 01, 2024
Customer retention is a fundamental aspect of any successful business strategy. Getting new customers is important, but keeping loyal customers is even more crucial in a competitive market…
Role of google gemini in bpos
by | January 29, 2024
In the world of Business Process Outsourcing (BPO), Google Gemini plays a crucial role in making things smoother and more efficient. Imagine Gemini as a helpful assistant for BPOs, making tasks easier and faster…
Call Center Trends 2024
by | January 12, 2024
Do you remember when it was difficult to call a company? You had to press the correct button to speak with a real person. Welcome to the evolution of call centers – we have experienced quite a ride!. Back in the day, call centers were like a digital maze. Fast forward to today, and call centers have transformed into ..
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