call centre services

Outsourced Call Centre Services

Outsourced Call Centre Services

Outsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource call centre service have witnessed operational efficiency and a high customer retention rate.

Outsource your call handling for a Professional outlook

We all know the importance of excellent customer support service for any business. They know that word-of-mouth advertising increases when customer service is genuinely happy with the service. So, when you use a reputable call centre for call centre services, you take a step towards making your customers happy. How? Because outsourcing to an expert inbound call centre guarantees a pool of talented

individuals who will work around the clock to devise a strategy to make your customers happy. Therefore, when you outsource your call handling, it allows you to take a seat back as trained agents are the ones to assist your customers.

Partnering with a reputable call centre is the best way to guarantee customer satisfaction. Contact centres are equipped with the latest technology, and a team of highly trained operators to answer your calls.

Save on Resources by outsourcing Call Centre services

By outsourcing call centre services, you can save big time since you do not have to invest in infrastructure, expensive software and hiring manpower. When you decide to work with Whistl to handle your customer contacts, we discuss all elements that make customer service important to your business.

Why choose c2o for call centre services?

Our agents specialise in customer query and complain handling.

• By outsourcing your calls to us, we can help you cut down on your in-house expenses by 60%.

• You no longer need to train your agents – let us train and get them on board.

• Brand’s reputation becomes our reputation, so you no longer have to worry about customer loyalty and satisfaction.

call management services guarantee zero missed calls

Most businesses experience a major setback after they face a sudden increase in customer calls. This happens because they aren’t equipped to handle a situation like this. We all know how annoying it is to be put on hold when we call a business or when we are unable to get connected. Such situations only lead to businesses losing customers, partnering with an experienced call centre can save your business and increase customer satisfaction.

Quality Assurance to monitor and collect client data

A seasoned contact centre will be equipped with a quality assurance system that monitors your progress and provides innovative outsourced solutions. It will monitor and collect your customer behavior data to create better experiences in every interaction.

Trained virtual receptionists for increased customer satisfaction

Most companies tend to make their employees take customer-centric calls without realising the fact that virtual receptionists who work in the customer experience industry are trained to behave a certain way and answer customer calls. Partnering with a contact centre will let you focus on your core departments while an experienced company takes over your calls.

Telephone answering services

At c2o we believe that an increase in your customer calls does not need to increase your manpower and cost. We are the number one UK-based choice for outsourcing inbound calls around the world. c2o provides customers with a world-class customer experience, with call management services, from our reliable and skilled call centre team of agents. Our call centre team of experts are available 24/7 to handle your calls or queries with passion, guaranteeing a high client retention rate throughout the year.
We offer tailored call centre solutions to support your key business objectives with our outsourced, call management services. We work as an extension of your business and caringly handle your customer calls just as you would, all within our established UK call centres. Offering support for peak periods, overflow of calls from your in-house team or the handling of marketing campaign-related calls

Need Help?

Looking to learn more about our business solutions or talk to one of our experts ? Email us at sales@c2o.net or dial

+44 1902 921650