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From the Blog
How 5G Will Impact the Future of Customer Service
by | March 18, 2024
5G is the fifth generation of wireless technology. It is like the internet but faster and more powerful. Before 5G, we had 4G, 3G, and so on. Each new generation brings better speeds and more capabilities…
The Power of Inclusion: Celebrating Women in the Workplace at c2o
by | March 07, 2024
In today’s world, workplaces are changing, and so is how we think about including everyone, especially women. Inclusion means making a workplace where everyone feels respected, valued, and can bring their ..
Link Building: The Free SEO Beginner’s Guide
by | February 29, 2024
In the world of SEO (Search Engine Optimization), link building is like building connections between different websites. Imagine each website as a house, and the links are like roads that connect these houses….
Content marketing trends 2024
by | February 29, 2024
Content marketing is like telling a good story to your friends. Instead of pushing them to buy something, you are sharing useful or interesting information that they will enjoy. It is about creating content like articles …
How AI is changing the call centre industry
by | February 15, 2024
Artificial Intelligence (AI) is a fancy way of saying “smart computer stuff.” It is about teaching computers to perform tasks that normally require human intelligence like understanding language and patterns. Imagine your brain as a computer…
A Guide to eCommerce Customer Service Outsourcing in 2024
by | February 15, 2024
E-commerce outsourcing is when a company hires another company to handle certain tasks related to their online store. Instead of doing all the tasks themselves, they give some tasks to another company….
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