From the Blog

ALL YOU NEED TO KNOW: INBOUND CALL CENTRE SOLUTIONS

ALL YOU NEED TO KNOW: INBOUND CALL CENTRE SOLUTIONS

Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer retention rate. Read our top 5 benefits of inbound call centre services below: Outsource...

IS YOUR COMPANY CUSTOMER OBSESSED?

IS YOUR COMPANY CUSTOMER OBSESSED?

Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon to thank for first introducing the idea of “obsessing over customers” in 1997. The the...

TOP 10 VIDEO MARKETING BLOGS

TOP 10 VIDEO MARKETING BLOGS

Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses growing out their use of video...

WHAT IS BUSINESS PROCESS OUTSOURCING? WHAT DOES IT MEAN?

WHAT IS BUSINESS PROCESS OUTSOURCING? WHAT DOES IT MEAN?

What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations have happily partnered with third-party providers to reduce cost, increase efficiency and improve...

B2B MARKETING TRENDS THAT WILL GROW YOUR BUSINESS

B2B MARKETING TRENDS THAT WILL GROW YOUR BUSINESS

B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022. It is a fact that online customers have tripled and almost everything has digitalized now....

THE FUTURE OF BPO COMPANIES – C2O

THE FUTURE OF BPO COMPANIES – C2O

The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services. This change has caused the...

200

number of employees

06

services we offer

31

number of clients

05

year’s of experience

What Our Client Say

Trusted by more than 31 customers

Client
CEO
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
Client
CEO
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
Client
CEO
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
Client
CEO
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
Client
CEO
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
Client
CEO
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.